Providing Quality Service Research Paper Example | Topics and Well Written Essays - 1250 words

Providing Quality Service - Research Paper Example How the Industry Involves Guests in Order to Provide Quality Service Therefore, in order for the hospitality industry to get involved in the good service delivery, it has to provide programs that involve its guests. To do this, the industry may choose on certain programs such as; collecting information from the customers and provide a system through which customers can give their feedback about the kind of service and experience they received from the industry. Information can be collected from a short and precisely designed questionnaire which can be given to the customers as they board the facility so that they return the duly completed questionnaires at the time they leave the facility. In this way, the guests will be able to fill the questionnaires appropriately as they experience the particular questions in the questionnaire. The guests will be able to give their minds about what they feel is done right as well as what they feel needs to be adjusted. This information is then col lected from various guests and then well sorted to provide the major areas of weaknesses and strengths in the industry. The suggestions are then implemented by the company in order to ensure that service delivery is improved. Likewise, a hospitality firm may also provide a suggestion box for its guests so that the guests may give out their suggestions about their experience with the particular firm. The suggestion boxes should be put strategically in their rooms of residence and even outside so that they do not look for them. The guests need to be reminded to be giving their suggestions through the suggestion box in order to help the firm in improving service delivery (Jay, Connie, & Beverly, 2001). Service Standards Used by the Industry to Meet Customer Expectations The hospitality industry needs to maintain certain service standards in order to meet customer expectations. One such standard includes having an excellent customer care service. What makes the basis of a good hospitali ty industry is how the customers are handled and taken care of. Therefore, this industry finds strength in an excellent customer care department that knows its customer’s needs and solved them appropriately. A client may like the industry from the way they were received by the receptionist. A rude and careless receptionist will give the industry a bad image and make it lose customers. The guests who come to such industries most of the time are on holiday and therefore they would wish to be away from stress and just relax in the most welcoming environment. Therefore, they expect a warm reception from where they want to spend their holiday so that their mission can be accomplished. Another service standard that needs to be maintained by the hospitality industry is the quality of service offered by the employees. Employees should be properly trained in order to be able to take care of the guests well. The guests need to be satisfied with the kind of services they require to be o ffered to them by the industry. The industry offers such services through their employees, therefore, employees need to receive proper training that will enable them to execute such